Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the glaevo website, applications, and services (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you don’t agree, please don’t use the Service.

1. Agreement to these Terms

These Terms form a binding agreement between you (and, if you use the Service on behalf of a business, that business) and glaevo. If you are accepting on behalf of a business, you represent that you have authority to bind it.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use glaevo. The Service is intended for business use.

3. The service

glaevo is an AI assistant that helps you manage accounts receivable — monitoring invoices, sending reminders and follow-ups, interpreting replies, recording promises to pay, and escalating exceptions to you. glaevo is a software tool. It is not a bank, debt collector, law firm, or accountant, and it does not provide financial, legal, tax, or accounting advice. You remain responsible for your own financial and collections decisions.

4. Your account

• You must provide accurate information and keep it up to date.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• Notify us promptly at hello@glaevo.com if you suspect unauthorized use.

5. Connecting third-party accounts

glaevo works by connecting to third-party services you authorize, including QuickBooks Online, Xero, and Zoho Books, and email providers. By connecting an account, you authorize glaevo to access and process data from it as described in our Privacy Policy, solely to provide the Service. Your use of those third-party services remains subject to their own terms, and we are not responsible for them. You can disconnect at any time.

6. Your responsibilities & acceptable use

• Use the Service lawfully and only for legitimate business collections relating to genuine amounts owed to you.
• Comply with all laws that apply to your communications and collections activity, including consumer-protection, debt-collection, anti-spam, and privacy laws.
• Do not use the Service to harass, defraud, or send deceptive, abusive, or unlawful messages.
• Do not attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service, or use it to build a competing product.
• You are responsible for having the right to contact the customers whose details you connect or upload.

7. Messages sent on your behalf

glaevo drafts and sends communications according to the rules, tone, and thresholds you configure. You are the sender of record for those messages and remain responsible for their content and for complying with applicable law. glaevo is designed to keep a human in control — you can review and adjust its behavior, and sensitive or out-of-policy situations are escalated to you.

8. Plans, fees & billing

• glaevo offers a free Starter plan and paid subscription plans. Current pricing is shown on our Pricing page.
• Paid plans are billed in advance on a recurring basis through our payment processor, Stripe, and renew automatically until cancelled.
• You can cancel at any time; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable.
• Fees are exclusive of taxes, which you are responsible for where applicable.
• We may change pricing with reasonable advance notice; changes apply to the next billing period.

9. Intellectual property

The Service, including its software, design, and content (excluding your data), is owned by glaevo and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. You may not copy, modify, or redistribute it except as allowed here.

10. Your data

You retain all rights to the data you provide and connect (“Your Data”). You grant glaevo a limited license to host, process, and use Your Data solely to provide and improve the Service and as described in our Privacy Policy. We do not sell Your Data or use connected accounting data for advertising.

11. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will recover any particular amount or achieve any particular result. AI outputs may contain errors and should be reviewed by you.

12. Limitation of liability

To the maximum extent permitted by law, glaevo and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenues, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the greater of the amounts you paid us in the twelve months before the claim or USD 100.

13. Indemnification

You agree to indemnify and hold glaevo harmless from claims, damages, and expenses (including reasonable legal fees) arising out of your use of the Service, Your Data, your communications with your customers, or your violation of these Terms or applicable law.

14. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm or legal exposure. On termination, your right to use the Service ends and we will handle your data as described in our Privacy Policy.

15. Governing law & disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-laws rules. You agree that the courts located in Islamabad, Pakistan will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to their jurisdiction. Before starting formal proceedings, we encourage you to contact us so we can try to resolve the matter informally.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we’ll update the “Last updated” date and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated Terms.

17. Miscellaneous

These Terms, together with our Privacy Policy, are the entire agreement between you and glaevo regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. Neither party is liable for delays caused by events beyond its reasonable control.

18. Contact

• Email: hello@glaevo.com
• Address: glaevo, Islamabad, Pakistan