Privacy Policy

glaevo (“glaevo,” “we,” “us,” or “our”) provides an AI accounts receivable assistant that helps businesses follow up on invoices and get paid faster. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have. We’ve written it to be clear and honest — if anything is unclear, email us at hello@glaevo.com.

1. Who we are

glaevo is operated from Islamabad, Pakistan. For the purpose of applicable data protection laws, glaevo is the controller of the account information you provide to us, and acts as a processor / service provider for the accounting data you connect and instruct us to work on your behalf. You can reach us any time at hello@glaevo.com.

2. Information we collect

Information you give us

• Account details — your name, email address, and password (passwords are stored only as salted hashes by our authentication provider; we never see them in plain text).
• Business profile & settings — your company name, the rules you configure (tone, reminder cadence, escalation thresholds), and preferences.
• Support & communications — messages you send us and their contents.
• Billing information — if you subscribe to a paid plan, payment is handled by our payment processor (Stripe); we receive limited billing details (such as plan, status, and the last four digits of your card) but not your full card number.

Information from your connected accounts

When you connect an accounting platform, we access the data described in the “Accounting data” section below, strictly to provide the service.

Information we collect automatically

• Usage & log data — pages viewed, actions taken, timestamps, and diagnostic logs used to keep the service reliable and secure.
• Device & connection data — browser type, device type, and IP address.
• Cookies — see our Cookie Policy for details.

3. Accounting data we access

With your explicit authorization, glaevo connects to your accounting platform — QuickBooks Online, Xero, or Zoho Books — using secure OAuth. We never see or store your login credentials for those platforms. Once connected, and only to operate the service you asked for, we access:

• Customer records and their contact details (names, email addresses, phone numbers).
• Invoices, bills, credit notes, and their status, amounts, due dates, and line items.
• Payments and transaction data needed to know whether an invoice is paid, partially paid, or overdue.
• Basic organization/company profile information from the connected account.

We request the minimum scope necessary and only read the data required to monitor invoices, follow up, and report back to you. We do not modify your books beyond actions you explicitly enable.

4. How we use your information

• To provide and operate the service — monitoring invoices, drafting and sending reminders and follow-ups, understanding customer replies, recording promises to pay, and escalating exceptions to you.
• To act on your behalf according to the rules and thresholds you configure, keeping you in control of anything sensitive.
• To authenticate you, secure your account, and prevent fraud and abuse.
• To provide customer support and respond to your requests.
• To maintain, troubleshoot, and improve the reliability and quality of the service.
• To send you service and account communications (and, only with your consent where required, product updates).
• To comply with legal obligations and enforce our Terms of Service.

5. AI & automated processing

glaevo uses artificial intelligence to draft messages and interpret customer replies. To do this, relevant content (such as invoice context and message text) may be sent to our AI provider for processing. We use AI providers under agreements that do not permit your data to be used to train their models, and data is processed only to generate the output you requested.

glaevo is designed to keep a human in control: you set the rules, and disputes, unusually large balances, sensitive customers, and anything outside your configuration are held for your review.

6. How we share information

We do not sell your personal information or your customers’ information, and we do not share it for advertising. We share information only with service providers (“sub-processors”) who help us run glaevo, under contracts that require them to protect it and use it only for us:

Provider	Purpose
Intuit (QuickBooks Online)	Accounting platform you connect — source of invoice & customer data
Xero	Accounting platform you connect — source of invoice & customer data
Zoho Books	Accounting platform you connect — source of invoice & customer data
OpenAI	AI processing to draft messages and understand replies (no training on your data)
Supabase	Database hosting and user authentication
Resend	Sending transactional and follow-up emails
Vercel	Application hosting and content delivery
Stripe	Subscription billing and payment processing
Error & uptime monitoring	Diagnostics to keep the service secure and reliable

We may also disclose information if required by law, to protect our rights and users’ safety, or in connection with a merger, acquisition, or sale of assets (in which case we will notify you and this policy will continue to apply).

7. QuickBooks, Xero & Zoho Books data commitments

You may revoke glaevo’s access from within glaevo’s settings or directly in your QuickBooks, Xero, or Zoho account’s connected-apps settings.

8. Data retention & deletion

We keep your information for as long as your account is active or as needed to provide the service. When you disconnect a platform, we stop accessing new data from it. When you close your account or ask us to delete your data, we delete or anonymize your personal information and connected-account data within 30 days, except where we must retain limited records to comply with legal, tax, or accounting obligations, or to resolve disputes. To request deletion, email hello@glaevo.com.

9. How we protect your information

• Connections use secure OAuth — we never store your accounting or email passwords.
• Data is encrypted in transit (TLS) and at rest.
• Access is limited on a least-privilege basis to what each part of the system needs.
• We monitor for security issues and maintain safeguards appropriate to the sensitivity of the data.

No system is perfectly secure, but we work hard to protect your data and to respond quickly if an issue arises. Learn more on our Security page.

10. International data transfers

glaevo is operated from Pakistan and our providers may process data in the United States, the European Union, and other countries. Where data is transferred across borders, we rely on appropriate safeguards (such as our providers’ standard contractual clauses) to protect it consistent with this policy.

11. Your rights & choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. If you are in the EEA/UK, these rights arise under the GDPR; if you are in California, under the CCPA/CPRA (including the right not to be discriminated against for exercising them). To exercise any right, email hello@glaevo.com and we will respond within the timeframe required by applicable law. Because much of the connected data belongs to your business, we may direct certain requests to the relevant account owner.

12. Cookies

We use a small number of cookies to keep you signed in and remember your preferences. See our Cookie Policy for the full details and how to manage them.

13. Children’s privacy

glaevo is a business tool and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

14. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll update the “Last updated” date above and, where appropriate, notify you. Your continued use of glaevo after an update means you accept the revised policy.

15. Contact us

Questions, requests, or privacy concerns? We’re happy to help.

• Email: hello@glaevo.com
• Address: glaevo, Islamabad, Pakistan